Contact｜Osaka Metro

Bus Information

Route map
Fares

Fares (commuter pass fares)

Types of fares
Bus business offices
Main bus stops
Using Osaka City Bus

How to Catch a Bus

Use of mobile phones on buses

To passengers using strollers
Temporary service information

Contact

Lost & Found Center
Phone inquiries

Lost and found items on Osaka City Buses (Lost & Found Center)

・	Lost items on Osaka City Buses are held for a designated period at Osaka City Bus business office and are reported to the appropriate police station.
・	Click here for business offices listed by route number.and contact the relevant business office.
・	Once a designated period has elapsed after the item was lost, you will need to inquire at a police station.

Note:

When you contact us, please give as much detail as possible including information about the route and destination you took, your boarding routes, and the distinguishing features of your lost item.

How long and where lost and found items are held

from the day the item is handed in.
Designated period

Bus business office where the item was handed in
Lost and found items that have been handed in onboard a bus, etc. are held for a designated period at the relevant bus business office.

After the holding period

Appropriate police station
Items are reported to the police station appropriate to the bus business office location.

Bus business offices

Business Office Name	Address	Tel:
Itakano Business Office	4-3-59 Itakano, Higashiyodogawa-ku	06-6340-2061
Moriguchi Business Office	1-10-23 Keihan Hondori, Moriguchi City	06-6993-0251
Nakatsu Business Office	6-9-32 Nakatsu, Kita-ku	06-6451-0918
Torishima Business Office	4-1-11 Torishima, Konohana-ku	06-6461-2325
Tsurumachi Business Office	4-11-55 Tsurumachi, Taisho-ku	06-6552-6551
Sumiyoshi Business Office	3-5-22 Bandai-higashi, Sumiyoshi-ku	06-6695-6151
Suminoe Business Office	1-2-50 Shinkitajima, Suminoe-ku	06-6681-9155

*Click here for business offices listed by route number.
Note 1:	You are responsible for the public transport costs incurred in visiting the bus business offices.
Note 2:	Be sure to bring proof of your identity (official document proving name and address) (We may refuse to return a lost and found item if you do not bring some proof of your identity.)

Osaka Metro and City Bus Information Call Center

　The Osaka Metro and City Bus Information Call Center provides information by phone or fax. Call for information about Osaka Metro and Osaka City Bus timetables, connections, trip times, service information, etc.

　We also provide information in three languages: English, Chinese, or Korean.

Tel:	06-6582-1400	Fax No.	06-6585-6466
	Note: We will record your call to ensure we have received your inquiry correctly.
Business Hours	8:00 am to 9:00 pm
Regular Holidays/Closure	No Holidays

Note: Calls of a specialized nature and calls about opinions or wishes may be transferred or handed over to the responsible department.
(Only on weekdays from 8:30 am to 5:30 pm)

The Osaka Metro and City Bus Information Call Center strives to improve quality and sets targets for response rates and waiting times.

Urgent inquiries outside the above business hours
Osaka Metro Inquiries
For inquiries outside business hours, call our 0570 NaviDial number: 0570-06-5871 * Hours: 5:00 am to 8:00 am and 9:00 pm to 11:00 pm

City Bus Inquiries
Please visit your nearest Bus business office (Click here for the list of Bus business offices.)

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